Automated WhatsApp Business Automation
Automated WhatsApp messages and support flows for orders, tickets, repairs, and customer updates — connected to your CRM, store, or ERP, and designed to reduce manual follow-up calls.
What's included
Every whatsapp business automation engagement ships with the pieces below — scoped and priced before we start.
- Order confirmations and shipping updates via WhatsApp
- Ticket opened, status changed, and repair-ready notifications
- Store support bot for product questions and order lookups
- Appointment and pickup reminders for service businesses
- Human handoff when a conversation needs judgment
- CRM, ERP, store, and ticketing system integrations
- Approved message templates for key customer events
- Delivery logs, opt-out handling, and launch QA
Clear packages, scoped deliverables
Each package is built around the platform, features, and launch support your store actually needs.
WhatsApp Alerts
- WhatsApp Business API setup guidance
- Up to 5 transactional message templates
- One system integration (orders or tickets)
- Template copy aligned to your brand
- 1 month support
WhatsApp Support & Alerts
- Transactional alerts plus support bot flows
- Catalog or order lookup integration
- Human handoff and staff routing rules
- CRM, store, or ticketing platform connection
- 3 months support and flow tuning
WhatsApp Enterprise
- Multi-brand or multi-branch messaging rollout
- Advanced bot flows and custom admin dashboards
- Several system integrations with delivery monitoring
- Dedicated launch support and staff training
- Ongoing template and automation improvements
The technology behind it
Tools we reach for on this kind of project — proven, maintainable, and boring in the good way.
WhatsApp Business API
Official API for transactional and support messaging at scale
Message Templates
Pre-approved templates for order, ticket, and support events
Webhook Integrations
Real-time triggers from orders, tickets, repairs, and CRM events
Support Bots
Catalog-aware replies with escalation to staff when needed
CRM & ERP Sync
Customer lookup, order status, and ticket context in every flow
Delivery Monitoring
Message logs, failure alerts, and template performance review
WhatsApp automation from setup to go-live
WhatsApp Business API setup, message templates, system integrations, copy refinement, testing, and ongoing support for merchants and service businesses.
WhatsApp Business API account setup and number verification guidance
Template creation, submission, and message copy refinement
Integration with ecommerce, ticketing, repair, or internal systems
Event mapping — order placed, ticket opened, status changed, ready for pickup
Support bot flows for FAQs, order tracking, and return intake
Staff handoff rules and inbox routing for complex conversations
Launch testing across customer journeys and edge cases
Post-launch monitoring, template updates, and flow improvements
Salla services for Saudi Arabia and the UAE
Practical Salla store setup, ecommerce design, product upload, payment setup, delivery configuration, SEO, and reliable support.
Retail & Ecommerce
Order confirmations, shipping updates, and store support bots for online merchants — connected to your catalog and order system.
Repair & Service Businesses
Ticket opened, status changed, parts arrived, and ready-for-pickup notifications that cut follow-up calls and keep customers informed.
Multi-location Operations
Template strategy, branch-aware routing, system integrations, and ongoing WhatsApp support for teams running several locations or brands.
Common Salla needs we cover
WhatsApp Business Automation questions, answered
Clear answers for businesses looking for Salla store creation, Salla SEO, ecommerce setup, and ongoing store support.
Can TechsoWeb automate WhatsApp for order and ticket updates?
Yes. We build flows that send WhatsApp messages when an order is placed, a ticket is opened, status changes, parts arrive, or a device is ready for collection — connected to your existing systems.
Do you set up WhatsApp Business API from scratch?
Yes. We guide account setup, number verification, approved templates, webhook integrations, and launch testing so your messaging goes live on a solid foundation.
Can WhatsApp automation include a support bot, not just alerts?
Yes. We build support bots that answer product questions, share tracking links, collect return requests, and hand off to staff when the conversation needs a human.
Can messages match our brand language and tone?
Yes. We design templates and bot replies around your brand voice — including multilingual messaging when your customers expect it.
Non-negotiables on every build
Four things we don't ship without, whatever the size of the project.
Fast by default
Optimised for speed, with sub-3-second load times.
Mobile first
Responsive layouts that hold up on every screen size.
SEO ready
Semantic markup and metadata handled from the start.
Secure
SSL, hardened configuration and dependency hygiene.